Question 1

I want to file my tax return online. How do I start?

Accepted Answer

To file online, register on the e-Return portal (etaxnbr.gov.bd). You need a 12-digit e-TIN and a mobile SIM biometrically registered with your own National ID (NID). After successful one-time registration, sign in with your TIN and password to enter your income, investment, lifestyle expenses, and assets step-by-step.

Question 2

How do I sign in to the e-Return system?

Accepted Answer

You need your 12-digit TIN and password to sign in to etaxnbr.gov.bd. You set your custom password during the initial registration process.

Question 3

What are the requirements for registration on the e-Return portal?

Accepted Answer

You only need your 12-digit e-TIN and an active mobile phone number registered biometrically under your own NID. Dial *16001# from your phone to verify SIM ownership.

Question 4

What is the procedure for registering on e-Return?

Accepted Answer

On etaxnbr.gov.bd, click 'I am not registered yet', enter your TIN and mobile number, and click 'Verify'. Enter the 6-digit OTP received on your phone, configure your password, and click 'Register'.

Question 5

I lost the mobile number I used when opening my TIN. Can I still register?

Accepted Answer

Yes, absolutely. The mobile number submitted when opening your TIN is irrelevant. You can register using any active mobile SIM biometrically registered with your current NID.

Question 6

How do I set my password? How to reset if I forget it?

Accepted Answer

Passwords must be at least 8 characters long with uppercase, lowercase, numeric, and special characters. If forgotten, click 'Forgot password' on the login screen to reset via SMS OTP.

Question 7

How do I verify if my mobile number is registered in my name?

Accepted Answer

Dial *16001# from your mobile handset, enter the last 4 digits of your NID, and you will immediately receive an SMS listing all SIM cards registered under your NID.

Question 8

Where do I contact if I face technical issues on e-Return?

Accepted Answer

Call the NBR dedicated Helpdesk at 09643 717171 (9 AM to 5 PM, working days) or submit a ticket at ticket.etaxnbr.gov.bd for prompt assistance.

Question 9

Can I prepare and submit an e-Return from my smartphone?

Accepted Answer

While the portal is accessible on mobile browsers, using a desktop or laptop computer is strongly advised to review complex tables and statements accurately.

Question 10

Where do I upload or submit supporting documents after filing online?

Accepted Answer

No physical documents or scanned files need to be uploaded! You simply enter the required figures into the form fields. Upon clicking submit, your Acknowledgement and Tax Certificate are generated instantaneously.

Question 11

Do I need to submit a paper copy to the tax circle office after online filing?

Accepted Answer

No, never. You do not need to visit or submit any paper copies to the circle office. Self-assessment is deemed finalized automatically upon online submission under Section 180.

Question 12

What are the core steps in filing an online return?

Accepted Answer

There are 7 straightforward steps: 1. Assessment Info, 2. Income (from 7 statutory heads), 3. Rebate (investments & DPS), 4. Expenditure (IT-10BB living costs), 5. Assets & Liabilities (IT-10B), 6. Tax & Payment, and 7. Final Return Verification & Submission.

Question 13

How do I claim credit for tax deducted at source (TDS) or advance tax paid?

Accepted Answer

Under the Tax & Payment section, click 'Update Tax Payment Status' to access the e-Return Ledger. Claim TDS under 'Claim source tax' and advance payments under 'Claim AIT' by entering the challan or certificate reference.

Question 14

How do I claim tax deducted at source from my salary?

Accepted Answer

Government employees whose salaries are disbursed via iBAS++ can select 'Salary (iBAS++)' to fetch deductions automatically. Private employees select 'Salary (others)' and enter employer details and tax deduction certificates.

Question 15

How do I claim TDS on bank interest and savings certificates (Sanchayapatra)?

Accepted Answer

After recording bank interest and savings certificates under Financial Assets in the Income section, click 'Sync from Income' in the e-Return Ledger to populate the credit automatically.

Question 16

How do I claim advance income tax (AIT) paid during motor car fitness renewal?

Accepted Answer

In the e-Return Ledger under 'Claim AIT', select 'AIT on Car' and enter the BRTA bank deposit Transaction ID or Unique Key to fetch and link the advance payment.

Question 17

What are the payment methods available in e-Return?

Accepted Answer

Click 'Pay Now' on the summary screen to pay seamlessly through A-Challan or Sonali Bank e-Payment gateway via bKash, Nagad, Rocket, Debit/Credit Cards, or Internet Banking.

Question 18

I am a female taxpayer, but the system is computing tax under the male slab. What should I do?

Accepted Answer

This occurs if gender was mistakenly registered as Male in your e-TIN. Log in to secure.incometax.gov.bd, edit your gender profile, and then click 'Sync with TIN' in your e-Return profile.

Question 19

For whom is online e-Return submission mandatory in AY 2026-2027?

Accepted Answer

Online e-Return filing is mandatory for all individual taxpayers. Exemptions apply only to: (a) Senior citizens aged 65 or above, (b) Persons with physical disabilities or special needs, (c) Non-resident Bangladeshis living abroad, and (d) Legal representatives of deceased taxpayers.

Question 20

I filled out my IT-10B asset statement last year. Do I need to enter everything from scratch?

Accepted Answer

No! Simply click the 'Autofill' button in the Assets & Liabilities section to carry forward opening balances from your previous year's submission, then modify any additions or disposals.

Question 21

My net wealth is under ৳4 Crore, no 8000 sq ft house, but I own 1 motorcycle and 1 motor car. Is surcharge applicable?

Accepted Answer

No surcharge is payable. Surcharge triggers only if you own more than 1 motor car (motorcycles are excluded), residential property over 8000 sq ft, or net wealth exceeding ৳4 Crore.

Question 22

How do I correct errors in an online submitted tax return?

Accepted Answer

Under Section 180, you can submit an amended return online within 180 days of original filing. Note that an amended return can only be submitted once.

Question 23

Should I report gold and historical assets at current market value?

Accepted Answer

No. Assets must be reported at their historical acquisition cost or the value declared in prior returns. Market revaluations are not required.

Question 24

Are salaries of MPO teachers treated as government or private employment?

Accepted Answer

Under the Income Tax Act, MPO educational personnel are classified under non-government employment and enjoy statutory exemptions up to one-third of total salary or ৳5,00,000 (whichever is lower).

Question 25

Can I file an online return after Tax Day (November 30)?

Accepted Answer

Yes, online filing remains open after Tax Day, subject to statutory delay interest and penalty under Section 174 of the Income Tax Act 2023.

Question 26

Is there any early-bird rebate incentive for timely filing in AY 2026-2027?

Accepted Answer

Yes! Filing between July 1 and September 30 qualifies you for a 5% early-filing incentive rebate on net payable tax (capped at ৳25,000)!

e-Return Portal User Guide & FAQs

1. Biometric SIM

2. Password & OTP

3. Digital Tax Payment

4. Acknowledgement & Certificate